Our customers range from large global brands including Makro, Focus Do It All and Disney Europe, but equally we help many small-medium sized businesses and micro-sized businesses control and manage their inbound call traffic.
Business Continuity
You might have your IT strategy sorted but what happens to your telecoms if Disaster strikes?
Be it Fire, Flood, Natural Disaster, Flu-Epidemic, Terrorism Threat, or simply a breakdown of your internal telecom hardware, there are many potential reasons that you may not have staff in your office. How do you receive and manage your calls?
OvationTele.com Business Continuity solutions ensure that should the unforeseen happen you will still be able to receive and control your inbound call traffic. The principals remain the same whether you have 5 or 5000 staff – a hosted telecom platform permanently on “stand by” pre-set using IVR technology or virtual office set-up, with mobile, email, and voip to carry the call traffic and transfer calls, etc.
Interested in IVR Technology for your business?
IVR is not just for large businesses, it can enable businesses of all sizes to control how they receive and deal with customer calls by creating a marketing edge and directly effecting the costs and efficiency of your operational activities. The introduction in 2007 by Makro of a multi-level Ovation IVR platform with speech recognition providing callers with pre-recorded technology saved the business an estimated £180k in 2008. http://www.ovationivr.co.uk/
Restaurants – Can you afford to miss a Booking?
In the current economic climate the answer is NO. If you miss a
telephone you miss a booking, our RestaurantConnect solution enables you to manage and control your inbound calls and make sure that when your customers call to book a table in the day when you are not there, you do not miss their call no matter where you are – at home, at the wholesalers, in the cellar, and so on. http://www.restaurantconnect.co.uk/School Information Lines
When parents want to find out information about the school – is the
school open in this bad weather, what time is the school trip back, and so on - they often call the school receptionist. On a bad weather day the school can be inundated with hundreds of parents trying to call the school at the same time, receiving the engaged tone.With the Ovation School Information Line parents call the information instead of the school main line and receive pre-recorded information on any required topic which can be easily updated by the school at anytime, which all messages going live immediately and being date and time stamped.
School trip updates? The teacher in charge can update the system on the estimated time back at school? Any information can be uploaded with the school calling into the system to recorded message lives, from any mobile or landline.
http://www.schoolinformationlines.co.uk/
Golf Club Information Line
When it rains how many golfers call to see if the golf course is still open? Golf Clubs have a unique issue controlling and managing their inbound call traffic – the Ovation Golf Club Information Line enables golfers to find out the information that they want to but without taking up employee time. www.GolfClubInfoLine.co.uk
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